ERROL DAVIS is an experienced advertising response specialist, specializing in contact center consulting and performance enhancement, response program design and implementation, call center and mobile outsourcer selection and program management.
He has spent more than 30 years managing inbound call centers, specializing in the design, development and management of multiple contact center strategies for multi-media direct response programs.
Over the past 25+ years, Mr. Davis has served as a consultant to a broad range of organizations including BellSouth, Kaiser Permanente, United Healthcare, Hooked on Phonics, Children International , World Travel Advisors, Jenny Craig International, Oreck Corporation, Bose, GTE, The Rank Organization (U.K.), Telecom Eirean (Ireland), Visa-USA, AARP, Hanover Direct, Brookstone, various tourism organizations including "I Love New York," Initiative Media Worldwide, Integrated Media Solutions, Mindshare USA, QVC and Walt Disney World both as an independent consultant and as V.P. Teleservices for Western International Media Corp. (later Initiative Media.)
Errol helped establish the nation's first inbound response marketing and reservation center which serviced many of the nation's largest travel companies and tourist destinations. The center provided reservation and tourism information services for more than 3,000 hotels, tourism destinations, car rental companies and other segments of the travel industry including Marriott, Choice Hotels, National Car Rentals and others. Errol was also instrumental in the establishment and operation of one of the U.S. and Canada's first inbound Customer Contact Centers dedicated entirely to the direct response industry. Atlanta based National Data Corp.'s teleservices division developed and handled direct marketing response programs for many of the nation's largest cable networks and companies including all Turner Broadcasting Networks, Ford, Xerox, G.E, GTE, AT&T, Charles Schwab, Fidelity Brokerage, "l Love New York", Citicorp and others.
Errol has been a lecturer on Inbound Telephone Marketing for the American Management Association (AMA), Direct Marketing Association (DMA) and the American Teleservices Association (ATA). He authored the DMA's manual release entitled, "Using the Telephone to Maximize Sales", is a member of the DMA, and is past programming Chair, Annual Conference of the DMA's Teleservices Council.